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Common questions

We pride ourselves on our fast processing times to ensure you receive your order as quickly as possible. Due to our efficient production process, you might not receive a notification specifically stating that your order has been shipped. However, rest assured that your order is on its way.

For our overnight orders, they typically arrive within 1-2 days after being placed. If you place your order after 11 am on our business days, it will be shipped out the next morning and arrive the day after being shipped.

Please note that these timeframes are approximate and depend on various factors such as shipping carriers and location. We do our best to provide accurate estimates and deliver your banners promptly.

If you have any concerns or need further assistance regarding the delivery of your order, please don’t hesitate to contact our friendly customer support team. We’re here to help!

Thank you for choosing Banners Overnight. We appreciate your trust in our fast and reliable service.

At Banners Overnight, we strive to provide the highest quality products and services. While we do our best to ensure your complete satisfaction, we understand that certain situations may warrant a refund.
Please review our refund policy below for more information:

Bad Workmanship: If you receive a banner with noticeable defects or poor craftsmanship, please contact our customer support team within 3 days of receiving your order. We will assess the issue and, if determined to be a result of our workmanship, we will be happy to offer a refund or arrange for a replacement.

Late Arrivals: Please note that we cannot be held responsible for delays caused by our shipping partners. While we strive to meet estimated delivery times, factors such as weather conditions or unforeseen circumstances may impact the delivery schedule. As a result, we do not offer refunds for late arrivals but at times will refund the shipping cost.

Shipping Cost Refunds: If we determine that an issue or error on our part has led to the need for a refund, we will also refund the associated shipping costs. However, if the refund is due to other reasons such as customer error or change of mind, the shipping costs will not be refunded.

Please contact our customer support team for any refund-related inquiries or to initiate the refund process. We will guide you through the necessary steps and ensure that your refund is processed in a timely manner.

Please note that our refund policy is subject to change and may be updated without prior notice. We recommend reviewing our refund policy periodically for any changes.

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